CasedeskYour product now has its ownAI Support Agent Casey
Add support inside any product.
CaseDesk gives your users a simple way to search documentation, ask questions, and raise tickets without leaving your application or opening a new tab.
Smart Help Search
Instant documentation searching directly inside the widget panel keeping users fully engaged.
Casey Auto-Reply
Instant AI troubleshooting utilizing your verified, live indexed knowledge base guides.
Clean Ticketing
Specific user details, diagnostic log parameters, and page context are attached automatically.
Agent Chat Hand-off
Graceful seamless transition from AI bot assistant to live human agent support when needed.
What all does CaseDesk offer.
A comprehensive support platform designed to streamline customer resolution, empower agents, and eliminate repetitive tier-1 tasks.
Individual Knowledge Base
Write, categorize, and organize help articles that Casey AI indexes in real-time to answer common queries instantly.
Admin Platform
A single hub containing detailed analytics, ticket sorting queue, live activity logs, and system metrics.
Linking with Jira
Escalate tier-2 code bugs and complex issues straight to Jira developer backlogs with two-way sync.
WhatsApp Updates
Receive instant ticket alerts, summaries, and agent dispatch notifications directly on WhatsApp.
Agents Management
Allocate support workloads, coordinate schedules, check assignment volumes, and track agent metrics.
Products Management
Add and manage as many products as needed, assigning unique settings, documentation, and routes to each.
Embeddable Widget
Deploy our lightweight, responsive support helper into any product layout seamlessly. Casey handles customer interactions inside your page context, letting users access instant support resources without ever opening separate panels.
Fits into the tools your team already uses.
CaseDesk operates seamlessly alongside your existing stack to keep support records, developer tickets, and notifications fully synchronized.
Jira
Link and escalate tickets directly to your developers' Jira board, sending over transcript data, environment telemetry, and user context.
Email Channel
Forward queries directly from your support inbox. Casey instantly parses, classifies, and summarizes the emails to initiate response drafts.
WhatsApp alerts
Dispatch urgent escalation alerts directly to agents' WhatsApp numbers, and let customers continue threads seamlessly on the go.
Make support feel native to your product.
Give users a better help experience, provide agents with complete telemetry context, and let Casey handle the repetitive work.